Tuesday, July 31, 2007

A Grand Experience in SLC!

In our business it is easy to get jaded. Every hotel salesperson says, “Our property is great! Wait till you see it! Your group will be treated like royalty here!” Well I recently found a property that was great, fabulous to see, and yes – I was treated like royalty. It is The Grand America Hotel in Salt Lake City.

The Grand America Hotel – the name says it all – this place is truly grand! I recently experienced first hand what is one of the finest hotels in America – anywhere in America! The Grand America is located in Salt Lake City and it stands as a monument to hospitality. Its charm and craftsmanship is inspired by Europe’s classic hotels.

The Grand America is a 24 story tower that offers spectacular views of the surrounding mountains. It boasts 775 luxuriously appointed guest rooms; all with hand-made furniture, English wool carpets, and Italian marble for the bath area. They have 395 suites and three presidential suites which are 2000 sq. ft.

The meeting space is incredible. With tons of very well-designed meeting space; including two major ballrooms, a Grand Salon, plenty of breakout rooms, two boardrooms, and much, much more. You will have no problem finding the right space for your event here.

The food! Food, food, and more food. - and boy does this place do food right. They know how to do it all from very elegant formal sit down dinner to the comfort food we all miss while on the road. The Chefs and their team of culinary superstars can do it all.

Many other places that I have traveled to and from could learn true hospitality from the people that I encountered during my recent trip. But it all boils down to the team, the people who can make or break ones experience. You can have a great limousine – but if the driver can’t find your destination – what good is the limo? You can have a wonderfully appointed hotel – but if the staff doesn't serve – what good is the hardware?

Yes, the properties have a great physical plant.
Yes, the Grand is truly grand.
Yes, the spacious rooms are posh, comfortable, and clean – very clean.
Yes, the food was incredible and all too edible.
Yes, the team demonstrated that there is plenty to do in Salt Lake City.

This property has both the physical aspects we all yearn for – but most importantly – they have a service staff that knows how to serve.

I will recommend with pride The Grand America to customers and friends. In fact, I already have done so!

Let me know how we can help you in Salt Lake City!

Roger@donanderson.com
916 625-0608

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